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GRI Content Index

GRI 102 : General Disclosures
1. Organizational Profile
102 - 1 Name of the organization

bpost S.A./N.V.

Annual report 2020 - bpost group structure

102 - 2 Primary brands products and/or services Annual report 2020 - Profile
102 - 3 Location of organisation’s headquarters Place de la Monnaie, 1000 Brussels, Belgium
102 - 4 Countries where the organisation operates

Annual report 2020 - Profile

Annual report 2020 - Financial consolidated statements

2020 - Notes to the consolidated financial statements - Group companies

102 - 5 Nature of ownership and legal form

bpost S.A./N.V.

Annual report 2020 - bpost group structure

102 - 6 Markets Annual report 2020 - Profile
102 - 7 Scale of the organization

Annual report 2020 - Profile

Annual report 2020 - bpost group structure

102 - 8 Composition of workforce

Annual report 2020 - CSR Consolidated Statements - About our CSR Consolidated Statements - Data quality and reliability

Annual repoprt 2020 - CSR Consolidated Statements - People - Diversity and ethics

102 - 9 The organisation’s supply chain

Annual report 2020 - CSR Consolidated Statement - Proximity - Proximity to our suppliers

Our most critical suppliers in Belgium are suppliers delivering our fleet and sorting machines as well as our subcontractors and interim. Often, we are one of our suppliers’ larger clients.

102 - 10 Significant changes during the reporting period regarding size, structure or ownership

Annual report 2020 - Message to the stakeholders

Annual report 2020 - Financial consolidated statements 2020 – Notes to the consolidated financial statements – Business combinations

Annual report 2020 - Financial consolidated statements – Notes to the consolidated financial statements – Group companies

102 - 1 Precautionary approach or principle addressed by the organisation

Annual report 2020 - CSR Review - CSR Strategy: People, Planet, Proximity

Annual report 2020 - CSR Consolidated Statements - Planet

102 - 12 Externally developed charters, principles, or other initiatives to which the organisation subscribes or which it endorses

Website - Sustainability – CSR Governance - Awards & Partnerships

102 - 13 Memberships of associations, including industry associations

Website - Sustainability – CSR Governance - Awards & Partnerships

2. Strategy
102 - 14 Statement from senior decision-maker Annual report 2020 - Message to our stakeholders
3. Ethics and Integrity
102 - 16 Description of the organisation’s values, principles, standards and norms of behavior Annual report 2020 - CSR Consolidated Statement - People - Ethics and diversity bpost Code of Conduct
4. Governance
102 - 18 Governance structure

Annual report 2020 - Corporate Governance Statement

Website - Sustainability – CSR Governance - Sustainability Governance

5. Stakeholders Engagement
102 - 40 List of stakeholder groups Website - Sustainability – CSR Governance - Sustainability Governance
102 - 41 Collective bargaining agreements Annual report 2020 - CSR Consolidated Statement - People - Social dialogue
102 - 42 Basis for identification and selection of stakeholders with whom to engage Website - Sustainability – CSR Governance - Sustainability Governance
102 - 43 Approach to stakeholder engagement Website - Sustainability – CSR Governance - Sustainability Governance
102 - 44 Key topics and concerns that have been raised through stakeholder engagement Website - Sustainability – CSR Governance - Sustainability Governance
6. Reporting practice
102 - 45 All entities included in the organisation’s consolidated financial statements

Annual report 2020 - Financial consolidated statements

2020 - Notes to the consolidated financial statements - Group companies

102 - 46 Defining report content and topic Boundaries

Annual report 2020 - Financial consolidated statements

In total, we have identified 9 highly material topics which have impacts either on bpost activities, its employees or customers. During our materiality analysis, we have looked at bpost but also at its impact beyond its own activities, as such within its whole value chain. Topics relating to bpost supply chain, the impact of its product and services or the impact on society at large have been addressed.

102 - 47 List of material topics

Website - Sustainability – CSR Governance - About our CSR Reporting - Materiality Assessment

Annual report 2020 - CSR Review - CSR Strategy: People, Planet, Proximity

102 - 48 Restatements of information

No-restatement of information has been made, unless specified otherwise.

Annual report 2020 - CSR Consolidated Statements - Data quality and reliability

We took further actions in our internal reporting processes to improve the reliability of data provided by our subsidiaries. To this end, we formalized the definitions of our indicator and transitioned to a digital sustainability reporting platform. As a consequence, some restatements of the data published last year were made.

102 - 49 Changes in reporting

Website - Sustainability - CSR Governance - About our CSR Reporting - Scope and boundaries

Annual report 2020 - CSR Consolidated Statements - Data quality and reliability

We took further actions in our internal reporting processes to improve the reliability of data provided by our subsidiaries. To this end, we formalized the definitions of our indicator and transitioned to a digital sustainability reporting platform. As a consequence, some restatements of the data published last year were made.

102 - 50 Reporting period

January 1, 2020 to December 31, 2020

102 - 51 Date of most recent report

March 17, 2020

102 - 52 Reporting cycle

Annual

102 - 53 Contact point for questions regarding the report

Philip Mol - Head of Sustainability: philip.mol@bpost.be

François Dorrekens - Head of Corporate Citizenship: francois.dorrekens@bpost.be

102 - 54 Claims of reporting in accordance with the GRI Standards

This report has been prepared in accordance with the GRI Standards: Core option

102 - 55 GRI content index

n/a

102 - 56 External assurance

Website - Sustainability – CSR Governance - About our CSR Reporting - External verification

Specific Disclosures on highly material topics
Customer satisfaction (GRI: n/a)
DMA 103-1: Explanation of the material topic and its boundary
103-2: The management approach and its components
103-3: Evaluation of the management approach
101-1:

Annual report 2020 - - How do we create value for all our stakeholders?

Annual report 2020 - CSR Consolidated Statements - Proximity – Proximity to our customers

Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment

101-2:

Annual report 2020 - CSR Consolidated Statements - Proximity – Proximity to our customers

Website - Sustainability – CSR Governance - Sustainability Governance

101-3:

Annual report 2020 - CSR Consolidated Statements - Proximity – Proximity to our customers

Website - Sustainability – CSR Governance - Sustainability Governance

Own indicator Customer satisfaction

Annual report 2020 - CSR Consolidated Statements - Proximity – Proximity to our customers

Continuity of our business (GRI 201 : Economic Performance 2016)
DMA 103-1: Explanation of the material topic and its boundary
103-2: The management approach and its components
103-3: Evaluation of the management approach
101-1:

Annual report 2020 - - How do we create value for our stakeholders?

Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment

101-2:

Website - Sustainability – CSR Governance - Sustainability Governance

101-3:

Annual report 2020 - Financial Review

Annual report 2020 - Corporate Governance Statement

Website - Sustainability – CSR Governance - Sustainability Governance

201 - 1 Direct economic value

Annual report 2020 - How do we create value for our stakeholders?

Annual report 2020 - Financial Review

Ethics and diversity (GRI 205 : Anti-Corruption 2016 and GRI 405: Diversity and Equal Opportunity 2016)
DMA 103-1: Explanation of the material topic and its boundary
103-2: The management approach and its components
103-3: Evaluation of the management approach
101-1:

Annual report 2020 - CSR Consolidated Statements - People - Diversity and ethics

Website - Sustainability – CSR Governance - About our CSR reporting - Materiality Assessment

101-2:

Annual report 2020 - CSR Consolidated Statements - People – Diversity and ethics

Website - Sustainability – CSR Governance - Sustainability Governance

Annual report 2020 - Corporate Governance Statement

101-3:

Annual report 2020 - CSR Consolidated Statements - People – Diversity and ethics

Website - Sustainability – CSR Governance - Sustainability Governance

205 - 3 Confirmed incidents of corruption and action taken

Annual report 2019 - CSR Consolidated Statements - People - Ethics and diversity

405 - 1 Diversity of governance bodies and employees

Annual report 2020 - Corporate Governance Statement - Diversity

Annual report 2020 - CSR consolidated statements - People – Diversity and ethics

Own indicator Number of registered complaints on unethical workplace behavior

Annual report 2020 - CSR consolidated statements - People – Diversity and ethics

Employee satisfaction and engagement (GRI 401: Employment 2016)
DMA 103-1: Explanation of the material topic and its boundary
103-2: The management approach and its components
103-3: Evaluation of the management approach
101-1:

Annual report 2020 - How do we create value for our stakeholders?

Annual report 2020 - CSR consolidated statements - People

Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment

101-2:

Annual report 2020 - CSR consolidated statements - People

Website - Sustainability – CSR Governance - Sustainability Governance

101-3:

Annual report 2020 - CSR consolidated statements – People

Website - Sustainability – CSR Governance - Sustainability Governance

Own indicator Employee turnover

Annual report 2020 - CSR consolidated statements - People – Diversity and ethics

Own indicator Employee engagement

Annual report 2020 - How do we create value for our stakeholders?

Annual report 2020 - CSR consolidated statements - People

Green fleet and green buildings (GRI 302: Energy 2016 and GRI 305: Emissions 2016)
DMA 103-1: Explanation of the material topic and its boundary
103-2: The management approach and its components
103-3: Evaluation of the management approach
101-1:

Annual report 2020 - How do we create value for our stakeholders?

Annual report 2020 - CSR consolidated statements - Planet

Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment

101-2:

Annual report 2020 - CSR consolidated statements - Planet

Website - Sustainability – CSR Governance - Sustainability Governance

101-3:

Annual report 2020 - CSR consolidated statements - Planet

Website - Sustainability – CSR Governance - Sustainability Governance

302-1 Energy consumption within the organization

Annual report 2020 - CSR consolidated statements - Planet - Green buildings

302-4 Reduction of energy consumption

Annual report 2020 - CSR consolidated statements - Planet - Green buildings

305-1 Direct greenhouse gas (GHG) emissions (scope 1)

Annual report 2020 - CSR consolidated statements - Planet

305-2 Energy indirect greenhouse gas (GHG) emissions (scope 2)

Annual report 2020 - CSR consolidated statements - Planet

305-3 Other indirect greenhouse gas (GHG) emissions (scope 3)

Annual report 2020 - CSR consolidated statements - Planet

305-5 Reduction of GHG emissions

Annual report 2020 - CSR consolidated statements - Planet

Employee health and safety (GRI 403: Occupational Health and Safety 2018)
DMA 103-1: Explanation of the material topic and its boundary
103-2: The management approach and its components
103-3: Evaluation of the management approach
101-1:

Annual report 2020 - CSR consolidated statements - People – Employee health and safety

Website – Sustainability – CSR Governance - About our CSR reporting - Materiality assessment

101-2:

Annual report 2020 - CSR consolidated statements - People – Employee health and safety

Website - Sustainability – CSR Governance - Sustainability Governance

101-3:

Annual report 2020 - CSR consolidated statements - People – Employee health and safety

Website - Sustainability – CSR Governance - Sustainability Governance

403-1 Occupational health and safety management system

Annual report 2020 - CSR consolidated statements - People – Employee health and safety

403-2 Hazard identification, risk assessment, and incident investigation

Annual report 2020 - CSR consolidated statements - People - Employee health and safety

403-3 Occupational health services

Annual report 2020 - CSR consolidated statements - People - Employee health and safety

403-4 Worker participation, consultation, and communication on occupational health and safety

Annual report 2020 - CSR consolidated statements - People - Employee health and safety

403-5 Worker training on occupational health and safety

Annual report 2020 - CSR consolidated statements - People - Employee health and safety

403-6 Promotion of worker health

Annual report 2020 - CSR consolidated statements - People - Employee health and safety

403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships

Annual report 2020 - CSR consolidated statements - People - Employee health and safety

403-9 Work-related injuries

Annual report 2020 - CSR consolidated statements - People - Employee health and safety

Social dialogue (GRI 402: Labor/Management Relations 2016)
DMA 103-1: Explanation of the material topic and its boundary
103-2: The management approach and its components
103-3: Evaluation of the management approach
101-1:

Annual report 2020 - How do we create value for our stakeholders?

Annual report 2020 - CSR consolidated statements - People - Social dialogue

Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment

101-2:

Annual report 2020 - CSR consolidated statements - People - Social dialogue

Website - Sustainability – CSR Governance - Sustainability Governance

101-3:

Annual report 2020 - CSR consolidated statements - People - Social dialogue

Website - Sustainability – CSR Governance - Sustainability Governance

402-1 Minimum notice periods regarding operational changes

Principles of negotiation and dialogue are set in union status. Reorganization files have to be transmitted to union representatives within 10 working days before staff representatives consultation.

Own indicator Average number of strike action days per 1,000 employees

Annual report 2020 - CSR consolidated statements - People - Social dialogue

Employee training and talent development (GRI 404: Training and Education 2016)
DMA 103-1: Explanation of the material topic and its boundary
103-2: The management approach and its components
103-3: Evaluation of the management approach
101-1:

Annual report 2020 - How do we create value for our stakeholders?

Annual report 2020 - CSR consolidated statements - People - Employee training and talent development

Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment

101-2:

Annual report 2020 - CSR consolidated statements - People - Employee training and talent development

Website - Sustainability – CSR Governance - Sustainability Governance

101-3:

Website - Sustainability – CSR Governance - Sustainability Governance

Own indicator Average training hours per own employee and temporary staff

Annual report 2020 - CSR consolidated statements - People - Employee training and talent development

Other GRI indicators
Waste management (GRI 301: Materials 2016)
306-2 Waste by type and disposal method

Annual report 2020 - CSR consolidated statements - Planet - Waste management

Community involvement (GRI n/a)
Own indicator Total donations

Annual report 2020 - CSR consolidated statements - Proximity - Proximity to society

Responsible products and services (GRI n/a)
Own indicator Amount of letters for which the customers have offset their mail carbon emissions

Annual report 2020 - CSR consolidated statements - Proximity - Proximity to our customers

Responsible and sustainable procurement (GRI 414: Supplier social assessment 2016)
Own indicator Share of significant tier 1 suppliers covered by the Supplier Code of Conduct

Annual report 2020 - CSR consolidated statements - Proximity - Proximity to our suppliers

Own indicator Share of procurement spent on significant tier 1 suppliers screened on CSR by Ecovadis

Annual report 2020 - CSR consolidated statements - Proximity - Proximity to our suppliers