Back Sustainability governance

Stakeholder engagement

We involve the stakeholders and encourage them to get involved at every level of the company. We identify the stakeholders and take note of their expectations by means of existing approaches and processes: surveys, forums, social dialogue, reviews of contracts with suppliers and providers, customer feedback (particularly on social media) and roundtables. Our method of engagement is set out for each stakeholders below.

Stakeholder policy

NGOs/Partners

NGOs/Partners

bpost group shares best sustainable development practice and engages with its stakeholders on various issues.

Issues raised
  • Green fleet
  • Green buildings
  • Ethics and diversity
  • Social engagement
  • Waste management

Suppliers

Suppliers

bpost conducts a study among its leading suppliers and providers to get a better handle on their sustainability vision and results (Ecovadis methodology)

Issues raised
  • Business continuity
  • Ethics and diversity
  • Green fleet
  • Responsible products and services
  • Responsible and sustainable procurement

Employees/Unions

bpost group engages with its employees by measuring the wellbeing and engagement of employees annually and organizing communication and awareness campaigns on sustainability issues. Monthly consultations are also held with the social partners to implement and monitor change projects and projects affecting wellbeing at work.

Issues raised
  • Business continuity
  • Employee satisfaction and engagement
  • Employee health and safety
  • Ethics and diversity
  • Social dialogue
  • Employee training and talent development

Customers

Customers

bpost group engages with its customers by means of annual satisfaction surveys, a single point of contact for customer service and an active presence on social networks and its website.

Issues raised
  • Customer satisfaction
  • Green fleet
  • Employee health and safety
  • Employee and sustainable procurement
  • Responsible products and services

Shareholders and investors

Shareholders and investors

bpost group engages with its shareholders and investors by means of annual general meetings, quarterly communications on the group results, a financial market day and a single point of contact for investor relations.

Issues raised
  • Business continuity
  • Customer satisfaction
  • Employee training and talent development

Authorities

Authorities

bpost group maintains regular contacts with governments and local authorities to inform them about the corporate plans.

Issues raised
  • Green buildings (Brussels building energy performance certification)
  • Green fleet (electric vehicles)
  • Social engagement
  • Social dialogue
  • Employee training and talent development